Cancellation(/Revocation) Policy

1. Right to Cancel(/Revoke)

You have the right to cancel your order within 12 hours without giving any reason.

2. Address

To exercise the right to cancel, you must inform us (Emmy Sleeman Hair Stylist) of your decision to cancel your order by a clear statement (e.g. by email). 

3. The Cancellation Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

4. Effects of cancellation

If you revoke your order, we will refund all payments that we received from you, including delivery costs (with the exception of additional costs, that result from your choice of delivery other than the cheapest standard delivery option we offer) immediately and at the latest fourteen days from the day we received your notification of your revocation of this contract. For the refund we will use the same payment method which you originally used for this transaction unless we expressly agreed otherwise with you. You will not be charged any fees for this refund in any case.

5. Right of Retention

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

6. Return Shipping

You shall send back the goods or hand them over to us at Glam Theory Studios, without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 7 days has expired.

7. Costs of Return Shipping

You will have to bear the direct cost of returning the goods for change of mind purchase.

8. Value Replacement for the Delivery of Goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.